Courses

Free

IT Essential for Support Personnel

Key topics and skills covered include:

Technical Skills

Computer Hardware and Software Fundamentals: Understanding the internal components of a computer, mobile devices, laptops, and printers. This includes being able to select appropriate components, assemble systems, and install software.
Operating Systems: Installation, configuration, maintenance, and basic troubleshooting of various operating systems, including Windows, macOS, and Linux.
Networking Essentials: Fundamental knowledge of how computers communicate on a network, including IP addressing, network protocols, network connectivity implementation, and basic troubleshooting of network issues.
Security Basics: Understanding basic host, data, and network security concepts, including awareness of common threats, vulnerabilities, firewalls, and data encryption.
Virtualization and Cloud Computing: An introduction to the concepts and services of virtualization and cloud platforms.
Troubleshooting: Mastering a structured problem-solving process to diagnose and resolve issues across hardware, software, and network systems using diagnostic tools.
Data Backup and Recovery: Understanding basic strategies for data protection and recovery in case of system failures.

Suruwa Camara Unified IT and Nursery
Salagi Mariama Kunda High Way
The Gambia
West Africa